Returns & Refunds Policy

We suggest that for all deliveries, please mark as unchecked. This will enable all returns and collections to be smoother as boxes/damaged can be unidentified initially especially when signing for palleted deliveries.

If the Customer rejects non-defective Products the Customer shall, at the discretion of Example IT, pay a re-stocking charge equal to 25% of the order value with a minimum charge of £25.
Returns will only be accepted if:

(a) prior written approval has been obtained from Example IT;

(b) the request for the return is made within 14 days of the receipt of the Products;

(c) the Products are properly packed to preserve their condition whilst in transit and;

(d) the Products are in the manufacturer’s original packing, are in a saleable condition and any software packages or seals have not been opened. 

How do I return an item I have ordered in error?
There are two ways in which you can contact us, either by going onto your account, clicking 'Order History' and then finding the relevant order, please proceed to click in the order and find 'Return' on the left next to the corresponding product. Or, you can contact us on 0330 330 9174. Please refer to Warranties and Returns, in our terms and conditions to check that you are eligible to return your item.

How do I return an item that has been sent incorrectly?
If you discover any discrepancies when your item is delivered please report these to us within 48 hours of receipt. There are two ways in which you can contact us, either by going onto your account, clicking 'Order History' and then finding the relevant order, please proceed to click in the order and find 'Return' on the left next to the corresponding product. Or, you can contact us on 0330 330 9174.

How do I return an item that has arrived damaged?
Any damaged goods must be signed for as damaged on the courier paperwork and reported to us within 48 hours. There are two ways in which you can contact us, either by going onto your account, clicking 'Order History' and then finding the relevant order, please proceed to click in the order and find 'Return' on the left next to the corresponding product. Or, you can contact us on 0330 330 9174.

How do I return an item that is faulty?
If you believe there may be a fault with your product within the warranty period, please ensure that you have read through the "Troubleshooting" section of your manual (where applicable) as this can help resolve many common issues. Technical help specific to your product can also often be obtained by calling the Technical Support team of the product manufacturer; contact details can be found in the documentation included with your item. If this fails to resolve the issue then take the following steps:

How do I report a fault?
Repair/Returns procedures vary from manufacturer to manufacturer, some manufacturers deal direct.  Please contact customer services who can provide relevant details to contact the manufacturer on 0330 330 9174 or customerservice@exampleit.com

What happens next?
In the cases where the product is returned to Example IT Limited for credit, replacement, or repair we will collect the product by courier and test for the fault reported.  After the fault is verified we will proceed with the return.

How long will this take?
If the product is to be exchanged, this will usually take around 3-5 working days, stock permitting. If the product is to be repaired, this can take up to 30 days. In all cases, we will do all we can to expedite the process, and make sure you have a working product as soon as is possible.